When Agents Fail: The $1.2M Customer Service Meltdown
Case study: How our AI customer service agent went rogue, offered everyone refunds, and what we learned from the most expensive 47 minutes of my career.
Practical lessons from building AI systems that actually ship. No hype, just patterns that work.
Case study: How our AI customer service agent went rogue, offered everyone refunds, and what we learned from the most expensive 47 minutes of my career.
How to build resilient AI systems that gracefully handle failures. Practical patterns from production deployments handling 10M+ requests.
Complete guide to building RAG systems that don't break the bank. Real techniques that reduced our costs by 95% while improving quality.
The year of boring AI. Why 2025 will be about making agents reliable, not revolutionary. My take on what's coming for production systems.
Complete architecture breakdown of a profitable AI SaaS running on $200/month infrastructure. Caching strategies, smart routing, and cost optimization.
How we reduced inference costs by 95% with smart caching strategies. Real patterns from production systems handling millions of requests.